General

Welcome to “Nour”. Please review the following terms and conditions that govern your use of our website. “Nour” reserves the right to update or modify these terms of use at any time without prior notice to you.

Exchange Policy

If you receive a product with defects, kindly notify us within 48 hours of receiving the item. We will guide you through the return process to our address in India, with all associated shipping and customs charges covered by the customer. We conduct a thorough investigation upon receiving the defective product and proceed with a refund or replacement at our discretion. Generally, we do not accept exchanges or refunds, except in cases of verified defects or exceptional circumstances.

Price & Content Information

While we endeavour to maintain accurate pricing and content information, occasional errors may occur. We reserve the right to refuse or cancel any orders placed for items listed at incorrect prices or with inaccurate content descriptions. In such cases, we will contact the customer for further instructions and may choose to cancel the order at our discretion.

Order Acceptance

We reserve the right to refuse or cancel any order for various reasons, including limitations on quantities, inaccuracies in product or pricing information, or issues identified by our credit and fraud avoidance department. We may require additional verifications before accepting any order, and if cancelled, we will notify you.

Delivery Charges

Charges for international orders are calculated based on the destination and weight of the shipment. Duties and taxes are not included in the goods' price, and customs duty and tax charges are payable to the courier company upon delivery.

Delivery Timelines

“Nour” is responsible for dispatching your order, but we cannot control any delays caused by our courier partners. If concerns arise after dispatch, please contact the courier service directly. As each item is made to order, delays due to circumstances beyond our control may occur, and customers will be informed of any delays.

Preorder Business Model 

A significant portion of products listed on “Nour” operate under a preorder-based sourcing model. Products may be sourced, produced, or allocated specifically based on confirmed and paid customer purchases.
As preorder operations involve production scheduling, sourcing allocation, international logistics planning, and supplier coordination, timelines may vary depending on:

• Brand production schedules
  
• Collection availability
• Supplier timelines
• Cargo and logistics movement
• Natural calamities
• Conflict or war affecting the transit route
  

Estimated Timelines

Standard preorder timelines are generally available on applicable product pages across the website. However, timelines may vary depending on the production cycle of different brands, collections, and supplier schedules.
Customers acknowledge that preorder timelines are estimates only and may vary depending on production and operational factors.

International Logistics & Disruptions

Customers acknowledge that international shipment movement may occasionally be affected by circumstances outside the company’s operational control, including but not limited to:

• Regional airspace restrictions
• Cargo movement interruptions
• Customs processing delays
• Logistics disruptions
• International routing limitations

During such periods, shipment progression may temporarily pause, resume, or experience variable delays beyond standard estimates.

Customer Acknowledgment

Disruption notices, preorder advisories, and timeline-related notices may be displayed across applicable preorder product pages and checkout stages.
By proceeding with preorder purchases, customers acknowledge and accept the possibility of extended and variable timelines during disruption periods.

Cancellation & Exceptional Resolution Measures

As preorder products are processed specifically against confirmed customer purchases, cancellations significantly impact the operational structure of the preorder business model.
General preorder cancellations and refunds may therefore not be applicable after processing begins.
However, during officially notified disruption stages, “Nour” may voluntarily provide temporary exceptional support measures for eligible delayed orders, including:

• Continued processing
• Store credit options
• Source refund queue access

Eligibility conditions, processing structure, queue handling, and operational timelines for such measures may vary depending on the disruption stage and operational capacity.

Operational Rights

“Nour” reserves the right to:

• Review operational processing timelines
• Modify preorder structures
• Revise disruption-stage procedures
• Temporarily restrict or pause preorder intake
• Adjust exceptional support measures based on operational requirements
  

Limitation Of Commitment

While “Nour” continues sincere operational efforts toward fulfillment and customer support, dispatch timelines cannot be absolutely guaranteed during periods affected by international disruptions and logistics instability.

Custom/Duties/Taxes

When ordering from https://itsnour.com/ for delivery overseas, customers may be subject to import duties and taxes. Additional charges for Customs clearance are the customer's responsibility. Customs policies vary, and cross-border deliveries are subject to inspection by Customs Authorities.

Care Instructions

1. All of our pieces are designed to be dry clean only. We strongly recommend that customers adhere to these care instructions to ensure the longevity and quality of the garment.
2. Please note that any damage caused by handwashing, machine washing, or any cleaning methods other than dry cleaning will not be covered under our returns or exchange policy. We will not be held liable for any deterioration, shrinkage, or damage resulting from improper care.

Privacy

Your privacy is important to us. Any personal information provided through this site will be used in accordance with “Nour's” privacy policy.

Acceptable Use

Our goal is to create a positive, useful, and safe environment for all users. To maintain this environment, we prohibit certain types of conduct that may be harmful to our users or to us. When using our website, you may not:

1. Violate any applicable law or regulation.
2. Infringe upon or misappropriate other people's intellectual property, privacy, publicity, or other legal rights.
3. Post or share content that is illegal, abusive, harassing, damaging to reputation, pornographic, indecent, profane, obscene, hateful, racist, or otherwise objectionable.
4. Send unsolicited or unauthorised advertising or commercial communications, such as spam.
5. Engage in spidering, harvesting, or the use of software, including spyware, designed to collect data from the website.
6. Transmit viruses or other harmful computer instructions intended to disrupt, damage, or interfere with the use of computers or related systems.
7. Attempt to decipher, decompile, disassemble, or reverse engineer any software or underlying code used to operate the website.
8. Advocate, encourage, or assist any third party in engaging in any of the above prohibited activities.

Governing Law

The laws of the Republic of India govern these Terms and Conditions. You agree that the courts of India, including any relevant consumer courts, will have exclusive jurisdiction over any disputes you may have with us.

Contact Information

For questions, concerns, or complaints, please email us at info@itsnour.com or contact us at +91 73569 51688. We aim to respond to complaints within 2 business days.

Discalimer

1. We strive to ensure that the colours viewed on our website are an exact representation of the actual colour of the outfit. However, there may be minor variations due to several factors such as the nature of fabric dyes, weather at the time of dyeing, and differences in display output due to lighting, digital photography, colour settings, and the capabilities of monitors.
2. Customized size requires 50% advance payment.
3. We do not offer any cancellations, refunds, returns or exchanges under normal conditions. For more details, please refer to our Returns & Exchanges policy page.